Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

  • Gift cards
  • Bulk (50 units+) quantity orders
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use
  • Bulk (50 units+) quantity orders
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First check your bank account again.
  2. Then contact your credit card company—it may take some time before your refund is officially posted.
  3. Next contact your bank, as processing times may vary.

If you’ve done all of this and still haven’t received your refund, please contact us at support@arwexllc.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, send us an email at support@arwexllc.com and ship your item to:

Arwex LLC
[Insert Office Address Here]

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to:

Arwex LLC
[Insert Office Address Here]

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on your location, the time it may take for your exchanged product to reach you may vary.
  • For more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us at:

📧 support@arwexllc.com